Support
Last updated:
Something isn't working, something is missing, or you have an idea? Write to us. We read every message.
Write to us
E-mail: support@snoomi.app
In the app: Settings → Send feedback. We attach only the app version, the language, the phone's system and your baby's age in weeks. You don't need an account.
Subscription and purchases
- Cancelling a subscription: on iPhone under Settings → your name → Subscriptions, on Android under Google Play → Payments & subscriptions.
- Plus is missing after changing phones: open the Snoomi Plus screen in the app and choose “Restore purchases”.
- Refunds: ask the App Store or Google Play.
Account and data
- Backup and export: Settings → Back up & share, and Settings → Export data.
- Deleting your account: Settings → Back up & share → Delete account.
- Erasing the data on your phone: Settings → Privacy → Erase this phone's data.
- Anonymous daily totals: switch them off under Settings → Privacy.
Emergencies
Snoomi is not a way to call for help and doesn't replace a doctor. In a medical emergency, call your local emergency number.